INSI has been providing professional IT services
since 1995. Our services range from network
design and troubleshooting to server integration
and management. Whether a single service call or
an comprehensive service package, INSI has a
reputation of responsiveness with an experienced
staff of professional IT service specialists.
IT Planning Services
Keeping up with
technology can be a daunting task for any
organization. What technologies to
implement, what are the advantages and when
should systems and networks be upgraded are
common questions by business owners and
network managers. Whether deciding when to
replace aging computers to implementing new
servers and internet security devices, INSI
will work closely with your organization to
develop a technology plan that best fits
your operational needs and budget.
Computer &
Server Management INSI provides
a complete range of computer & server
support and management services. From basic
hardware repair to remote systems
management. Our business is to keep your
business running.
Network
Management Through our
network management center, INSI customers
receive the benefit of real time monitoring
of their network resources. Through our
network management center, network
technicians monitor network switches,
routers, firewalls and filters to ensure
they are running at peak performance and
look for indications of potential problems.
INSI's customers also receive the assurance
that the firmware and operating software of
network equipment is up-to-date and
configured properly.
Call Center &
Help Desk Support
INSI provides its customers with help
desk and call center support. Co-located
with our network management center, our call
center supports both network systems as well
as server and computer systems.
Using a state-of-the art work order system,
INSI technicians not only provide telephone
technical support, but keep a detailed
record of trouble calls and resolutions.
This allows our technicians to quickly
access previous issues with a single system
or a complete network. Through our call
center, on call technicians are available to
respond to issues anytime, including after
hours support.
Managed ITS
Service (MITS)
Managed IT Service is all of INSI's network
and IT services bundled in a comprehensive
IT support agreement. MITS includes the
following services:
þ
Network Management Services
þServer
Management and Maintenance
þ
Computer & Workstation Management and Repair
þHelp
Desk/ Call Center Services
þVendor
Management Services
Proactive
Service Model The typical model of
IT services is reactive in nature. IT
service providers respond when a customers
network or computer system encounters a
problem. Basically, the IT provider is
profitable when the customer is having
problems.
Through MITS, INSI provides proactive
support by not only responding to problems
as they occur, but to mitigate downtime by
proactive management of your network and
computer systems. Our goal is to keep your
network running through proactive management
and identifying and correcting issues before
they become a problem.
Remote
and On-Site Service The core of MITS is the ability for INSI to
remotely access network devices, servers and
computer systems to provide quick response
to issues. Through a secure connection to
your network, INSI technicians can resolve
about 80% of issues remotely. Should the
problem require on-site assistance, INSI
will dispatch a technician to the customer
site.
Vendor
Management Businesses today rely on a myriad of
technologies to keep the business operating.
Printers, fax machines, telephone networks,
PDA's, printers and mobile computing devices
are as much of a business information system
as computers and servers.
Through MITS, INSI will manage the multiple
vendors of these technologies. Whether it is
adding a new handset to your phone system or
having a problem with a copy machine, MITS
customers make one phone call to the INSI
help desk. Our technicians will contact the
appropriate vendor, place the work order and
follow up to ensure the work is completed.
Benefits of MITS ITS allows small/medium size businesses to
reap the benefits afforded by dedicated IT
departments found in larger business.
þComplete IT Services and
Access to vast of IT resources and
experience
þProactive Maintenance and
Management of Networks, Computers & Servers
þQuick Response to network
and computer problems
þIT Planning and Growth
Management
þMore control of annual IT
costs through a set monthly fee for all
services
þPeace of mind by knowing
INSI is there when you need assistance
For more information on INSI Network
Services contact us at 1-888-999-INSI (4674)
or email at insi@insimail.com
